App & Channel Transformation Analyst

Publiceringsdatum: 2026-01-07

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Jobbannons

Business Analyst - App & Channel Transformation Analyst

Type of employment: Contract

Start Date: 2026-01-19

End Date: 2026-09-30

Location: Malmö, Skåne County, Sweden

Ways of working: hybrid

Language: English fluently (speak, read, write)

Purpose

To design a customer-centric, omnichannel architecture with an App-first approach - enabling rapid adaptation and consistent user journeys across all digital touchpoints and products, while securing scalability, local adoption and sustainable expansion across European markets, including fast, secure cloud-based CI/CD and observability pipelines.

Responsibilities

• Co-define a scalable, modular App and channel architecture that supports rapid growth across multiple markets and products.
• Ensure alignment with the App-first principle and omnichannel consistency.
• Identify gaps in user journeys and opportunities for harmonisation across markets and channels.
• Recommend solutions to enhance the scalability and performance of the mobile App and underlying platforms.
• Ensure readiness for multi-market and multi-product usage.
• Establish a bank wide design system and playbook covering best practices for app scaling, multichannel consistency, and cross-market rollout.
• Define KPIs and success metrics to monitor channel performance, adoption, and user satisfaction.
• Specify requirements and collaborate with the internal teams on CI/CD pipelines that support feature flags and staged rollouts; provide expertise, and design reviews.
• Develop RACI for governance of feature toggles, A/B tests and localisation assets.
• Embed PSD2 SCA, GDPR consent flows and local e ID schemes (BankID, etc) into the core journey.

Skills and experience:

Digital banking App (5 - 8+ years)

• Proven experience delivering mobile App solutions in digital banking, with a strong focus on speed-to-market and scalability.
• Deep understanding of App-first strategy as a driver for omnichannel engagement and platform standardisation.

Pan-European App scaling

• Experience designing mobile App architectures that support rollout across multiple EU markets.
• Skilled at balancing a shared core platform with local regulatory, language, and UX/UI adaptations.
• Hands on with edge delivery (CDN, shared asset pipeline) and i18n frameworks.

Multi-product App architecture

• Track record of supporting multiple banking products within a single App experience.
• Ability to design reusable components and shared capabilities that reduce time-to-market across product teams.

Governance, guidelines & autonomy

• Skilled in setting App design standards and scaling frameworks to be adopted bank-wide.
• Experience defining app components that are configurable by business teams (e.g. feature toggles, content modules) with clear guard-rails.

Collaboration across product, tech & business

• Experienced in bridging strategic product goals with app delivery and execution constraints.
• Proven ability to influence senior stakeholders, including the C suite, and lead cross-functional product teams.

Mobile tools & technologies

• Proficient in mobile-related tools and familiar with native & hybrid frameworks.
• Experienced with modern mobile CI/CD pipelines, native and cross-platform development frameworks, and automated testing practices.
• Sound knowledge of mobile application security standards and runtime protection best practices.

As part of the recruitment process, the client will conduct background checks on candidates who progress to later stages.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.