Kvalitetsspecialist IT Servicedesk

Publiceringsdatum: 2026-06-09

Har du övervägt att arbeta inom data/it-branschen? Det är nu möjligt för dig att få jobb som supporttekniker it hos TATA CONSULTANCY SERVICES SVERIGE AKTIEBOLAG. TATA CONSULTANCY SERVICES SVERIGE AKTIEBOLAG söker en medarbetare på heltid som vill arbeta tills vidare. Kan det vara du?

Om du redan bor i närheten av Malmö, är det här din chans att söka ett spännande jobb TATA CONSULTANCY SERVICES SVERIGE AKTIEBOLAG söker för närvarande efter en person att anställa inom supporttekniker it-branschen. Ta en titt på deras lediga tjänst för att se om något av dem passar just dig. TATA CONSULTANCY SERVICES SVERIGE AKTIEBOLAG letar efter erfaren supporttekniker it som kan ansluta till deras team. Sista ansökningsdag är torsdag den nionde juli 2026.

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Jobbannons

Role: Service Desk Quality Analyst (Multilingual IT Support)

Location: Malmö, Sweden (on-site)

Experience: 2+ years (flexible)

Language Requirements

• Fluency in English and Swedish (mandatory)
• Danish and/or Finnish

Tata consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses for the past 50 years. We believe innovation and collective knowledge can transform all our futures with greater purpose. We help companies across industries achieve their strategic goals and lead their digital transformation programs. With 600,000 experts globally and 18,000+ consultants working for leading Nordic Customers, we have a strong sense of purpose for the ecosystem around us – our employees, partners, customers and society.

About the Role

Are you passionate about delivering exceptional customer experience and improving service quality?

We are looking for a Service Desk Quality Analyst to join our growing team in Malmö. In this role, you will play a key part in ensuring high-quality IT support services by monitoring, evaluating, and enhancing interactions across multiple Service Desk channels.

You will work closely with Service Desk agents and leadership to drive continuous improvement across multilingual support in English, Swedish and Finnish or Danish (depending on your skills).

Key Responsibilities

• Review call recordings, chat transcripts, and ticket documentation across phone, email, and chat channels
• Ensure adherence to quality standards, processes, and compliance requirements
• Provide structured, actionable feedback to Service Desk agents
• Highlight strengths, improvement areas, and recommended best practices
• Identify recurring skill gaps and contribute to coaching plans and training initiatives
• Produce QA reports covering quality trends, key issues, and compliance observations
• Identify systemic issues such as knowledge gaps, tool inefficiencies, or process bottlenecks
• Support improvements in SOPs, call scripts, ticket templates, and knowledge base articles

About You

We’re looking for someone who combines analytical thinking with strong communication and coaching skills.

Required Skills & Experience

• Experience in IT Service Desk, Technical Support, Quality Assurance, or Service Management (approx. 2+ years)
• Good understanding of Incident Management and ITSM processes (ITIL knowledge is a plus)
• Strong written and verbal communication skills
• Coaching mindset with the ability to provide constructive feedback

Does that sound interesting?

You are welcome to submit your application by emailing your CV.

NOTE: Please state ServiceDeskQuality in the subject line.

CV should be sent to Silvina.sandberg1@tcs.com

We work with ongoing recruitment so send in your application as soon as possible

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